Privacy Policy

JenSkin ("we," "us," or "our") is a skin longevity wellness service operated by JenSkin LLC. JenSkin is a wellness panel, not a diagnostic test. We take your privacy seriously. Our service involves protected health information (PHI), and we are committed to handling it responsibly, securely, and in accordance with applicable law. This policy explains what we collect, how we use it, who we share it with, and the rights you have over your data.

1. Information we collect

Account and contact information:

• Your name, email address, phone number, date of birth, sex assigned at birth, and mailing address — submitted through our health intake form
• Menopausal status (if applicable) and primary skin concern — used to personalize your report
• Payment information — processed by our PCI-compliant payment processor. We do not store credit card numbers.

Health and biomarker data:

• Blood biomarker results from your lab draw, delivered securely through our lab partners
• Your personalized JenSkin Skin Longevity Report, including AI-generated interpretations of your biomarker values
• Follow-up panel results if you retest

Marketing and analytics:

• We use the Meta Pixel on our marketing pages (homepage, privacy policy) to measure advertising effectiveness. The Meta Pixel is never placed on pages that display health data (reports, intake forms, or biomarker results).
• When you submit the waitlist form, a "Lead" conversion event is sent to Meta. No health data, biomarker values, or personal health information is transmitted to Meta.
• You can opt out of Meta's data use at facebook.com/ads/preferences.

2. How we use your information

• To facilitate physician review and issue your lab order
• To generate your personalized Skin Longevity Report using AI-assisted biomarker interpretation
• To communicate with you about your panel status, results, and follow-up recommendations
• To improve the JenSkin product, science, and reference ranges (using de-identified, aggregated data only)
• To process your payment

We do not sell your information. We do not share your health data with advertisers, marketing partners, or data brokers. Ever.

3. Who we share your data with

We share your information only with the following categories of service providers, each of whom is bound by contractual obligations to protect your data:

• CLIA-certified laboratory partner: receives your name, date of birth, sex, and address to process your blood draw and deliver results. Our lab operations partner facilitates the digital lab order and result delivery.
• Physician network: a licensed physician reviews your intake and signs your lab order. They receive your health intake information.
• SOC 2 Type II compliant database provider: stores your account information, health intake data, and biomarker results. Data is encrypted in transit (TLS 1.2+) and at rest (AES-256).
• AI provider: your classified biomarker values (numeric values and classifications, without your name or contact information) are processed to generate the personalized insights in your report. Our AI provider does not train on inputs and does not retain your data beyond each request.
• PCI-compliant payment processor: processes your payment. We do not store credit card numbers.
• Email delivery provider: sends transactional emails (order confirmation, report delivery). They receive your email address and the email content only.
• SMS / text message provider: if you have provided your phone number and consented to SMS, our messaging provider receives your phone number and the message content to deliver texts on our behalf.

We do not share your data with any other third parties.

4. Phone numbers and SMS communications

If you choose to provide your phone number and opt in to receive text messages from JenSkin, you consent to receive informational (e.g., order updates, report-ready notifications) and/or marketing texts (e.g., reminders, founding-member offers) from JenSkin, including texts sent by autodialer.

Consent to receive marketing texts is not a condition of purchase. You can purchase a JenSkin panel without opting in to SMS.

• Message frequency: varies. We typically send transactional messages tied to your panel status, and occasional marketing messages (such as retest reminders or founding-member offers).
• Message and data rates: may apply. Standard messaging rates from your carrier may apply to each message sent or received.
• How to opt out: reply STOP to any message at any time to unsubscribe from all SMS communications. You may also reply HELP for assistance, or contact us at jennifer@tryjenskin.com or (917) 582-6523.
• Our SMS provider: we use a third-party messaging provider (Twilio) to deliver text messages on our behalf. Your phone number and message content are processed by this provider solely to deliver the messages you have consented to receive.
• Use of your phone number: we use your phone number only for the purposes described above. We do not sell, rent, or share your phone number with third parties for their own marketing purposes.

By providing your phone number on our website, intake form, or any opt-in form, and by checking the SMS consent box, you confirm that you are the subscriber to the phone number provided or are authorized to provide consent for that number.

5. Health data and HIPAA

JenSkin is a consumer wellness service, not a covered entity under HIPAA. However, we voluntarily adopt HIPAA-aligned practices because we believe your health data deserves the highest standard of protection:

• All health data is encrypted in transit and at rest
• Access to patient data is restricted to authorized personnel only
• We maintain Business Associate Agreements (BAAs) with service providers who handle health information
• Third-party tracking (Meta Pixel) is never placed on pages that display health data
• AI-generated report content is produced without transmitting your personally identifiable information to the AI provider

JenSkin reports are for informational and educational purposes only and do not constitute medical advice, diagnosis, or treatment. Your report uses longevity-optimized reference ranges that may differ from standard clinical ranges. Always consult a licensed physician before acting on any recommendation.

6. Data retention

• Account and health data: retained for as long as your account is active, or until you request deletion
• Biomarker results and reports: retained to support progress tracking across panels. You may request deletion at any time.
• Payment records: retained as required by applicable tax and financial regulations
• Waitlist data: retained until launch, then merged into your account or deleted upon request

7. Your rights

You have the right to:

• Access all information we hold about you, including your biomarker results and reports
• Correct inaccurate information
• Delete your information at any time, including all health data and reports
• Export your data in a portable format (PDF report, structured data)
• Restrict processing of your health data
• Unsubscribe from all non-essential communications

To exercise any of these rights, email jennifer@tryjenskin.com. We will respond within 30 days.

8. Children

JenSkin is intended for adults 18 and over. We do not knowingly collect information from anyone under 18.

9. HIPAA Notice of Privacy Practices

This section serves as JenSkin's Notice of Privacy Practices (NPP) under the Health Insurance Portability and Accountability Act of 1996 (HIPAA). It describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.

8.1 Uses and disclosures of your protected health information (PHI)

We may use and disclose your PHI for the following purposes without your written authorization:

• Treatment: to provide your lab order, deliver your results, and coordinate any follow-up care with the clinician who reviews your intake or signs your lab requisition
• Payment: to process your $299 panel purchase via Stripe and to bill or reimburse for any laboratory services
• Healthcare operations: for quality assurance, training of personnel, and improvement of our service
• As required by law: when disclosure is mandated by federal, state, or local law (subpoena, public-health reporting, etc.)

Any other use or disclosure of your PHI requires your written authorization, which you may revoke at any time. We will never sell your PHI, and we do not use it for marketing without your explicit consent.

8.2 Your rights regarding your PHI

You have the right to:

• Inspect and copy your PHI in our records
• Request an amendment if you believe information in your record is incorrect
• Receive an accounting of disclosures we have made of your PHI in the prior six years
• Request restrictions on certain uses and disclosures (we will accommodate reasonable requests where feasible)
• Request confidential communications by alternative means or at alternative locations
• Receive a paper copy of this Notice on request
• File a complaint with us or with the U.S. Department of Health and Human Services Office for Civil Rights if you believe your privacy rights have been violated. You will not be retaliated against for filing a complaint.

8.3 Our duties

• We are required by law to maintain the privacy of your PHI and to provide you with this Notice
• We must abide by the terms of the Notice currently in effect
• We must notify you in the event of a breach of unsecured PHI affecting your information
• We reserve the right to change this Notice; revised versions will be posted on this page and become effective for all PHI we maintain

8.4 Contact and complaints

To exercise any of the rights above, request a paper copy of this Notice, or file a complaint, contact:

Privacy Officer, JenSkin LLC
Email: jennifer@tryjenskin.com

You may also file a complaint directly with the U.S. Department of Health and Human Services Office for Civil Rights at hhs.gov/ocr/complaints.

10. Changes to this policy

We may update this policy as the JenSkin service evolves. Customers and waitlist members will be notified of material changes by email before they take effect. Continued use of the service after an update constitutes acceptance of the revised policy.

11. Contact

Questions about this policy or your data? Email jennifer@tryjenskin.com.